CUSTOMER CARE

Payment Condition 

All transactions made are through the online payment merchant. The customer receives payment confirmation when payment details are entered and the ordering process is concluded.

We would like to advise that, however unlikely the event, orders may be subject to customs fees and duties, depending on where the order is placed. On orders with larger value than personal exemption laws permit in any given region, customs charges may apply. In those cases, the logistics company will usually collect the customs fee at your door.

Payment Method

We accept Visa, MasterCard, American Express, and all major credit card. Payment is only debited from your card at time of dispatch.

Please note, payment is only debited from your card at time of dispatch.

Return/Exchange Policy

Please note all sale is final as our pieces are made upon your order. We can accommodate your exchange within 14 days of receipt for special cases. To ensure your sizing is made correctly, please email us at contact@soonil.us in advance of order to avoid inconvenience.

Delivery

Please note all of the orders are made upon order. Generally, all of the orders are completed within 3 weeks but may take up to 8 weeks depending on fabric's availability. Please inquire in advance if you wish to know the inventory's availability.